Casinogame Privacy Policy – Our Commitment to Protecting Your Data

Casinogame collects certain information to manage your account, process payments, and deliver the best possible service. This information falls into two categories — what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: a photo of your National ID or passport, and proof of address.
• During payment: your bKash/Nagad/Rocket number or bank account details.
• Support interactions: details of your issue and the history of your conversation with our support team.
• When filling out the Responsible Gaming form: the limits and preferences you set yourself.

Automatically collected information:

• Device Information: operating system, browser type and version, and screen size.
• Network Data: IP address, type of internet connection.
• Usage patterns: which pages you visited and for how long, which games you played, and which bonuses you claimed.
• Transaction History: a complete record of all deposits, withdrawals, and bets.
• Login Activity: the time and device used for each login, and the duration of each session.

Casinogame uses collected data for specific purposes only — never arbitrarily. The sections below clearly explain which data is used for what.

Casinogame uses your gaming history to provide relevant bonus offers and game recommendations tailored to you. This is entirely optional — you can turn off personalised offers at any time.

Casinogame does not sell your data or share it with any third party for advertising purposes. However, a limited amount of information is shared with specific partners where necessary to deliver our services.

• Payment processors: Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, or your bank. They are not permitted to use this information for any other purpose.
• Game Providers: Only minimal data is shared with Live Casino or slots game providers — strictly for managing your game session. They do not have access to your identity.
• Technology service providers: We work with internationally recognised providers for cloud hosting and cybersecurity services. Strict confidentiality agreements are in place with all of them.
• Legal Authorities: If required by a court order or a lawful directive from a government authority, we may be legally obligated to disclose certain information. In such cases, Casinogame has no discretion to withhold it.
• Fraud Prevention Agencies: Where required to comply with anti-money laundering laws, certain information may be shared with relevant verification authorities.

Casinogame's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Cookie types and purposes:

• Essential cookies: Login session management and security tokens are essential for the site to function and cannot be disabled.
• Performance Cookies: Helps identify slow-loading pages or technical issues. This data is aggregate and non-personal.
• Personalisation Cookies: Your preferred language, theme, or games are saved — so you don't have to set them up again next time. These are optional.
• Analytics Cookies: To understand how members use the site — this data is aggregated and not tied to any individual. Optional.

Non-essential cookies can be disabled through your browser settings, though some features may not function as a result. The mobile app uses local storage in place of cookies, serving the same purpose.

Casinogame does not retain your data indefinitely. Each category of data has a defined retention period based on legal obligations and operational needs.

• Account Information: For the full duration your account is active, and for a maximum of 5 years after closure for legal compliance purposes.
• Transaction Records: Financial transaction history must be retained for a minimum of 5 years in accordance with anti-money laundering laws.
• KYC Documents: Identity verification documents must be retained for up to 5 years after an account is closed.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Marketing preferences: Your preference is recorded and takes effect immediately upon unsubscribing.
• Session cookies: Deleted as soon as the browser is closed.

Casinogame believes that data privacy rights are not just words on paper — they are rights you can actually exercise. Below you will find each of your rights and how to use them.

Casinogame uses internationally recognised security technology to protect your data — not just as a policy commitment, but in practice.

• SSL/TLS 256-bit Encryption: All communication between your browser and our servers is encrypted — no one can intercept it.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm, meaning even Casinogame staff cannot see it.
• Two-factor authentication (2FA): Keep mobile OTP verification enabled for an extra layer of account security. An OTP is required whenever a login is attempted from an unrecognised device.
• Server Security: Our data centres operate under the highest physical and digital security standards, making unauthorised access completely impossible.
• Suspicious Activity Detection: Our automated system detects unusual login activity or transaction patterns and immediately alerts the security team.
• Regular Penetration Testing: External security experts regularly audit our systems for vulnerabilities, and any issues found are resolved promptly.

Casinogame strictly prohibits anyone under the age of 18 from using the platform. We have a dedicated policy to protect the privacy of minors.

• Casinogame never knowingly collects personal information from minors.
• Age verification at registration is mandatory. Providing a false age is a violation of the law.
• If a minor's account is detected, it is immediately suspended and all collected data is deleted.
• If a parent suspects their child is using Casinogame, please contact support@casinogame-baji.com. Action will be taken promptly.

Third-party service providers working with Casinogame have their own privacy policies. Casinogame is not responsible for their policies, but we only partner with providers whose standards are aligned with ours.

• Game provider companies can see data specific to your game session, but your identity and payment information are never shared with them.
• Cloud service providers handle storage and processing only — they cannot read or make use of your personal data.
• Any information shared with a payment operator is governed by that operator's own privacy policy.

Casinogame may update this privacy policy from time to time. Members will be notified in advance of any significant changes via email or through the platform.

• The date of each update is clearly shown at the top of the page.
• Continued use of the platform after an update is considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may contact support to request that your account be closed.
• To request a copy of a previous version, email privacy@casinogame-baji.com.